Privacy Policy

1. Introduction

Welcome to hhdd. We are committed to protecting the privacy and security of our users across Bangladesh, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. This Privacy Policy explains how hhdd collects, processes, stores, and shares your personal data when you access or use the hhdd platform, including our website and any associated services.

By registering an account or continuing to use hhdd, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, you should discontinue use of the platform. This policy applies to all users aged 21 and above who are eligible to access hhdd services.

2. Information We Collect

When you register and use hhdd, we collect certain categories of personal information that are necessary to provide you with a secure, fair, and personalised experience. The information we collect includes, but is not limited to:

• Identity data: full name, date of birth, nationality, and government-issued identification documents required for KYC verification.
• Contact data: email address, mobile phone number, and residential address in Bangladesh.
• Financial data: payment method details for bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions, including deposit and withdrawal records.
• Technical data: IP address, device type, browser type and version, operating system, session timestamps, and cookies.
• Usage data: game history, betting patterns, wagering activity, session duration, and preference settings within the platform.

3. How We Use Your Information

hhdd uses the personal information collected from you only for legitimate, clearly defined purposes. We do not process your data in ways that are incompatible with those purposes. Specifically, your data is used to:

• Create and manage your account, verify your identity (KYC), and enable access to hhdd's casino, sports betting, slots, and crash game offerings.
• Process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and detect or prevent fraudulent or suspicious financial activity.
• Send you service-related communications such as account confirmations, transaction receipts, security alerts, and updates to our policies or terms.
• Comply with applicable legal obligations, resolve disputes, enforce our Terms & Conditions, and uphold responsible gaming commitments.

4. Cookies and Tracking Technologies

hhdd uses cookies, web beacons, and similar tracking technologies to enhance the functionality and security of the platform. Cookies allow us to remember your preferences, maintain your session state, detect unusual login activity, and analyse aggregate usage patterns to improve our services. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire).

You may refuse or delete non-essential cookies at any time via your browser settings. Please note that disabling certain cookies may affect platform functionality, such as staying logged in or personalising your game lobby. Strictly necessary cookies required for security and authentication cannot be disabled without affecting core platform access.

5. Sharing Your Information

hhdd does not sell your personal data to third parties. We may, however, share limited personal information with trusted third-party service providers and partners who support our platform operations, strictly under confidentiality agreements and only to the extent necessary. Categories of third parties who may receive your data include:

• Payment processors and financial intermediaries (including bKash, Nagad, Rocket, Upay) who facilitate deposits and withdrawals in Bangladeshi Taka (৳).
• Identity verification and fraud prevention providers who conduct KYC checks to ensure the safety and integrity of our platform.
• Legal and regulatory authorities where disclosure is required by law, court order, or to protect the rights, property, or safety of hhdd and its users.

6. Data Retention

hhdd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. For active accounts, we retain your data throughout the period your account remains open and for a reasonable period thereafter.

Transaction records and identity verification documents may be retained for up to seven years to comply with financial record-keeping obligations. Once data is no longer required, it is securely deleted or anonymised using industry-standard disposal practices. You may request early deletion of your data by contacting our support team, subject to any overriding legal retention obligations.

7. Your Rights

As a user of hhdd, you hold certain rights in relation to the personal data we process about you. We respect these rights and have established clear processes for you to exercise them. Your rights include:

• Right of access: you may request a copy of the personal data hhdd holds about you at any time.
• Right to rectification: you may request that we correct inaccurate or incomplete personal information held on your account.
• Right to erasure: you may request deletion of your personal data where we no longer have a lawful basis to retain it, subject to applicable legal requirements.
• Right to object: you may object to certain types of processing, including direct marketing communications, at any time by contacting our support team.

8. Data Security

hhdd implements robust technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive personal and financial data, multi-factor authentication options for account access, and routine security audits and vulnerability assessments.

While we take every reasonable precaution to protect your data, no security system is entirely impenetrable. In the event of a data breach that is likely to result in a risk to your rights and freedoms, hhdd will notify affected users as quickly as practicable and take all necessary remedial action.

9. Children and Minors

hhdd's services are strictly intended for adults aged 21 and above. We do not knowingly collect personal information from any individual under the age of 21. If you are a parent or guardian and believe that a minor has registered an account with hhdd or provided us with personal information, please contact our support team immediately.

Upon verification, we will take prompt steps to delete the minor's account and any associated personal data. hhdd employs age-verification measures as part of the KYC process to prevent underage access to our platform.

10. International Transfers

hhdd primarily serves players based in Bangladesh and processes data within infrastructure designed to meet applicable legal standards. In some cases, your personal data may be transferred to, or processed by, servers or service providers located outside Bangladesh. When this occurs, hhdd ensures that adequate safeguards are in place to protect your data in accordance with the same standards described in this Privacy Policy.

By using hhdd's platform, you acknowledge and consent to the possible transfer of your personal data as described. We will always take steps to ensure that any international transfer complies with applicable data protection principles and that your data remains protected to a standard at least equivalent to that applied within Bangladesh.

11. Changes to This Policy

hhdd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will update the effective date displayed at the top of this page and, where appropriate, notify you by email or through a prominent notice on the platform.

We encourage you to review this Privacy Policy periodically to stay informed about how hhdd is protecting your information. Your continued use of the platform following the posting of any revised policy constitutes your acceptance of such changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way hhdd handles your personal data, please do not hesitate to reach out to our support team. You can contact us by email at [email protected] team is available around the clock to respond to your queries, typically within 24 hours Bangladesh Standard Time (UTC+6). We are committed to resolving all privacy-related matters fairly, transparently, and in accordance with the terms of this policy.